Shipping & bILLING policy

International Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days and come from our suppliers in Asia, United States or Europe.

Shipping rates and delivery estimated

Shipping charges (which will appear as FREE SHIPPING) for your order will be calculated and displayed at checkout.

Shipping method: Standard Shipping              

Estimated delivery time : 7-15 business days

Shipment cost: FREE  SHIPPING

USA: unfortunately  we do not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, or Puerto Rico.

Payment Cards: we accept Credit Cards (Visa, American Express and Mastercard), and Paypal.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Depending on the country that you are located, customs fees and taxes may be applied. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Depending on the country that you are located, customs fees and taxes may be applied. We are not responsible for customs clearance and payment of customs taxes and fees.

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by email. We will wait for an answer from the client for five working days. 

The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.1

Shipment processing time

All orders are processed within 3 business days and come from our suppliers in Asia, United States or Europe.

Shipping rates and delivery estimated

Shipping charges (which will appear as FREE SHIPPING) for your order will be calculated and displayed at checkout.

Shipping method: Standard Shipping              

Estimated delivery time : 7-15 business days

Shipment cost: FREE  SHIPPING


USA: unfortunately  we do not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, or Puerto Rico.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Depending on the country that you are located, customs fees and taxes may be applied. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Depending on the country that you are located, customs fees and taxes may be applied. We are not responsible for customs clearance and payment of customs taxes and fees.

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by email. We will wait for an answer from the client for five working days. 

The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.

Delivery

  • Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.
 
  • It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results.
 
  •  It may take up to 48 hours after receiving the shipping confirmation email for any tracking updates to become available on the transport service website.
 
  •  Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.
 
  •  Providing an incorrect or incomplete address may lead to the parcel being returned to Adorn Addict, leading to extra costs that will be imputable to the client. 
 
  • Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate.
 
  •  Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

 

DELIVERY DEADLINES

Depending on the country that you are located the shipping times can be different, our products are shipped from different warehouses based on different countries.

USA – 7 to 15 Working Days

EUROPE – 5 to 20 Working Days

AUSTRALIA –  5 to 20 Working Day